Partner Performance Analyst, Cash App
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
As a Partner Performance Analyst, you'll oversee the performance and enablement of external support partners, ensuring they deliver consistent, high-quality service. You'll use data and AI-powered insights to monitor results, drive improvements, and surface trends that inform operational decisions. Through strong relationships, governance, and continuous feedback loops, you'll help partners achieve business goals and elevate the overall customer experience.
You Will
• Monitor day-to-day performance of external partner teams that support front-line operations.
• Produce regular performance reports and scorecards that surface trends, outliers, and clear next steps for partners and stakeholders.
• Integrate AI-based insights into weekly performance reviews and dashboards to proactively identify trends, forecast capacity needs, and pinpoint improvement opportunities across partner teams.
• Translate findings into coaching, process changes, and risk reduction.
• Lead routine governance and business reviews, track agreed actions, and drive issues to resolution.
• Facilitate frontline learning and feedback loops with partner teams to capture voice-of-customer and improve operational consistency.
• Investigate escalations, lead root cause analysis, and assist with corrective actions with partners and internal teams.
• Partner with cross-functional teams to deliver enablement, documentation, and tooling that improve accuracy and efficiency.
• Maintain quality standards, calibration practices, and partner-facing documentation.
You Have
• Licensing: FINRA Series 7, 24 and 63 (or equivalent).
• 3+ years of experience in operations, vendor or partner management, enablement, or quality programs.
• Leverages AI-driven analytics and reporting tools to identify performance trends, predict emerging risks, and recommend data-informed actions that improve partner efficiency and quality.
• Strong analytical ability and comfort working with data and reporting tools to generate insights and recommendations.
• Experience running partner performance programs, scorecards, and governance cadences.
• Demonstrated skill in quality assurance, root cause analysis, and coaching to drive measurable improvement.
• Excellent stakeholder management, communication, and facilitation skills.
• Organized, detail-oriented, and able to manage competing priorities across internal and external teams.
• Familiarity with customer support or contact center environments and ticketing or tracking systems is a plus.
• Desirable Qualifications: Bilingual in English & Spanish
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$83,900 - $125,900 USD
Zone B:
$78,100 - $117,100 USD
Zone C:
$71,400 - $107,000 USD
Zone D:
$63,000 - $94,400 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
